Shipping policy

EXOTICS VANCOUVER — SHIPPING POLICY

Thank you for shopping with Exotics Vancouver. Each product is made to order and handled with care to ensure quality and accuracy.

ORDER PROCESSING TIME
All orders are processed within 2–5 business days. Because our products are made through a print-on-demand process, production begins after your order is placed and payment is confirmed.
Orders are not processed or shipped on weekends or holidays.

During product launches, promotions, or high-volume periods, processing times may be slightly longer.

SHIPPING TIMES (ESTIMATED)
Canada: 5–15 business days

Shipping times are estimates and may vary depending on location, customs processing, and carrier delays.

SHIPPING COSTS
Shipping costs are calculated at checkout based on destination and selected shipping method. Promotional free shipping offers may be available from time to time.

ORDER TRACKING
Once your order has shipped, you will receive a confirmation email with tracking information. Please allow up to 48 hours for tracking updates to appear.

CUSTOMS, DUTIES & TAXES
Exotics Vancouver is not responsible for customs duties, import taxes, or additional charges that may apply to international orders. These fees are the responsibility of the customer.

INCORRECT ADDRESS
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

DELAYS OR LOST PACKAGES
We are not responsible for delays caused by shipping carriers, customs, weather, or other circumstances beyond our control.
If your package appears lost, please contact the shipping carrier first using your tracking number. You may also contact us for assistance.

DAMAGED OR WRONG ITEMS
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and clear photos of the issue. We will review and arrange a replacement if applicable.

CONTACT
For any shipping questions, please contact us at:
contact@vancouverexotics.com
Vancouver, British Columbia, Canada